FAQ
Orders & Shipping
When can I expect to receive my order?
All orders are processed with the utmost care within 1–2 business days. Standard delivery within UAE typically takes 3–5 business days. You will receive a tracking link once your order has been dispatched.
Do you ship internationally?
Yes, we are pleased to offer international shipping. Delivery times vary by region and typically range between 7–14 business days. Kindly note that duties and taxes may apply, depending on your local customs regulations.
What are the shipping fees?
Shipping fees are calculated at checkout based on destination and service level.
Returns & Exchanges
What is your return policy?
We gladly accept returns of unworn, unwashed items in their original condition within 14 days of delivery. Garments must have all original tags and packaging. To initiate a return, please contact our client services team at support@omaii-official.com
May I request an exchange?
Certainly. If you would like to exchange an item for a different size or style, we are happy to accommodate, subject to availability. Kindly email us within 14 days of receiving your order.
Are sale items eligible for return?
All sale items are considered final and are not eligible for return or exchange unless otherwise stated.
Sizing & Fit
How can I be sure of the right size?
We invite you to consult with our general size guide, which includes detailed measurements and fit notes for each garment.
Do your garments fit true to size?
Our pieces are designed with a refined silhouette and generally fit true to size. Specific fit notes can be found on each product page to ensure your selection is perfectly tailored to you.